We take many steps to assure our product safety and quality. Our products are tested and comply with ASTM (American Society for Testing and Materials), EN71 (European standards) and Canadian Toy safety standards and also comply with CPSC (Consumer Product Safety Commission) guidelines. We use independent laboratories to perform our testing evaluations. We believe that independent laboratories bring both testing expertise and objectivity to the product evaluation process. Test methodology is clearly outlined and strictly adhered to during the testing process. All Build-A-Bear Workshop products must have a passing test report on record prior to shipment from our suppliers. These policies and procedures have been in place for years. Some Guests have had questions regarding lead paint. Plush animals as a category are not likely to contain lead. Lead is found in paint and surface coatings. Our plush animals are not surface painted and do not have screen prints on them that contain paint. In rare instances, a plush animal may have painted eyes, and in some cases our bear clothing and accessories have screen prints that could contain paint. In all cases, we take the steps outlined above to assure that our products meet or exceed all toy safety standards. All of our stuffed animals and clothing are produced from high quality man-made materials or natural fibers such as cotton, and the stuffing is made of a high-grade polyester fiber. Another topic in the news recently is products made in China. Like most other toys, the majority of our products including our plush animals, clothing and many accessories are produced in China. We have long term business relationships with a narrow supplier base which allows us to manage our factories and visit all of them to ensure the highest standards are maintained. All Build-A-Bear Workshop factories must maintain certification from the International Council of Toy Industries (ICTI) CARE (Caring, Awareness, Responsible, Ethical) certification. This program promotes ethical manufacturing, in the form of fair labor treatment, as well as employee health and safety.
At Build-A-Bear Workshop® our stuffed animal skins and clothing are produced from high quality man-made materials or natural fibers such as cotton, and the stuffing is made of a high-grade polyester fiber. Our products are tested through an independent third-party testing lab for compliance with toy safety standards. We comply with toy safety government requirements specific to each country where we have stores. All Build-A-Bear Workshop products must have a passing test report on record prior to shipping from our suppliers.
Plush animals are not likely to contain lead, which is found in paint and surface coatings. Our plush animals are not surface painted and do not have screen prints on them that contain paint. In rare instances, a plush animal may have painted eyes, and in some cases our bear clothing and accessories have screen prints that could contain paint. In all cases, we take the steps to assure that our products meet or exceed all toy safety standards. The ASTM, EN71 (European standards) and Canadian Toy Safety Regulations specifically limit lead content in products. We comply with these regulations. As such, our products must be under these limits to pass the testing requirements, and all items are tested prior to shipment.
Build-A-Bear Workshop notifies Guests when a product contains a magnet with our “I have a magnet” product hangtag or sticker. In most cases, the magnets utilized in our Build-A-Bear Workshop products are embedded inside a toy (animal, scarf, plush accessory). They are not loose or easily detached as free magnets. You will soon begin to see a shift to a new magnet warning label, which was recently implemented in the US toy safety standard. In the meantime our “I have a magnet” tag is still on all products containing magnets.
You can use our packaging as a guide to safety and age play appropriateness. Packaging and labels for each product tell our Guests the age grading for the product in accordance with guidelines established by the Consumer Product Safety Commission (CPSC).
• Our stuffed animals are safe for children of all ages. The best bear for a child under 3 is a bare bear (undressed and totally huggable). Battery operated animals are age graded for 12+Months. • Our clothing and accessories are marked age appropriate for children 3 and up.
Where do I find warnings? All warnings will be on the front of the package, as shown here. What do they mean?
The majority of our products (similar to the entire toy industry) including our bears, clothing and many accessories are produced in China. We have long term business relationships with a narrow supplier base which allows us to manage our factories and visit all of them to ensure the highest standards are maintained. Our supplier factories are compliant with the International Council of Toy Industries (ICTI) CARE (Caring, Awareness, Responsible, Ethical) certification, a program to promote ethical manufacturing, in the form of fair labor treatment, as well as employee health and safety, in the toy industry supply chain worldwide.
All of us at Build-A-Bear Workshop® believe that our friends are the softest, most cuddly friends anywhere. They are stuffed with love, stitched with care and backed by our 100% satisfaction bearantee. If your bear is in need of repair, just take it to any Build-A-Bear Workshop store and we’ll try to get it fixed.
We gladly accept for exchange within 30 days or refund within 7 days. Please save your receipt. If you have any questions about this bearantee please • Email Guest.Services@buildabear.ae • Call 800 23277 to speak to a Bear Service Representative • Write to Build-A-Bear Workshop
Bear Service Representative PO Box 54626 Dubai Airport Free Zone Authority Dubai UAE
Care
How do I clean my bear? If your bear needs a spot cleaning, we offer a Bear Stuff® cleaner available in-store that you spray on and wipe with a clean cloth, air dry and then brush the cleaned area.
If your bear needs more than a spot cleaning, and does NOT contain a sound inside and is not battery operated you can place the bear inside a pillow case and knot the case closed, machine wash on gentle cycle in cold water with mild soap and let the bear air dry. If your bear does contain a sound inside you can go to a Build-A-Bear Workshop store to have the sound removed before washing.
Velvet Bear and Velvet Puppy meet asthma friendly® standards according to the Asthma and Allergy Foundation of America. We manufacture these products from materials that do not contain certain chemicals and allergens known to affect asthma and allergies.
Under normal conditions of use and if these specific care guidelines are followed, this toy will not accumulate high levels of household allergens. Recommended care includes, Wash before use and follow these instructions every four weeks: • Place toy in freezer bag • Place in freezer for 24 hours • Machine wash cold (use a mild detergent when washing this toy. Do not use fabric softeners) • Tumble dry on low (some shrinkage may occur over time)
